PRIMARY FUNCTION

We are seeking an experienced scheduler-dispatcher to forecast and deploy the project-focused labor, equipment, and other resources that make up our commercial furniture service and installation business. An ideal candidate has a project management background with experience in coordinating numerous variables over time. Consideration of both customer satisfaction and financial impact are essential, with the flexibility and adaptability to accommodate unforeseen changes when necessary. Organization, communication, and analytical problem-solving skills are essential for success in this role.

Hours:

Monday-Friday: Between 6:00am and 4:00pm, based on business needs

Approximately 45-50 hours/week

PRINCIPLE DUTIES AND RESPONSIBILITIES

1. Maintaining and updating scheduling module to ensure accuracy and compliance.
2. Demonstrates effective communication skills and listens effectively to resolve problems.
3. Provide coordination between internal and external customers by scheduling and dispatching appropriate crews to accomplish scheduled work tasks.
4. Ensure that the dispatched installation crews will have the appropriate skill sets that are required to assure projects are completed on time, within budget, and to the customer’s expectations.
5. Employing problem-solving capabilities: effectively managing support options to ensure each project’s success.
6. Provide direction and leadership by utilizing lean methodologies, inspections, and standard work procedures to ensure the most cost-effective solution.
7. Promotes a team-oriented environment.
8. Supports company initiatives through active participation and adherence to company policies and procedures.
9. Appropriately responding to occasional after-hour calls.
10. While this job description accurately represents the current primary duties of the role, functions may be adapted as necessary to meet business need.

CORE STRENGTHS/ATTRIBUTES 

• Communicates/Collaborates Effectively: Strong verbal and written communication and presentation skills. Ability to tailor message across a variety of audiences. Strong interpersonal skills; develops and maintains positive relationships internally and externally. Strong team player.
• Demonstrates Accountability: Strong self discipline and motivation. Shows initiative, takes responsibility for work and actions, high level of integrity.
• Strategizes and Problem Solves: Problem solving orientation; critical thinking skills; understands how their work relates to the whole; generates new ideas that add value; ability to seek out appropriate information to make effective decisions.
• Excellent Analytical and Strategic Problem-Solving Skills: highly developed understanding of company’s strategic direction and ability to interpret and communicate senior management direction. Clearly defines, gathers, analyzes and focuses on the most relevant information. Synthesizes complex information.
• Continuous Learner: Self-directed, learns and advances from experiences and feedback, stays informed of industry trends, products and applications.

MINIMUM JOB REQUIREMENTS

• 3-5 years of experience in a dispatch-based role
• 3-5 years of supervisory / management experience
• Strong technology skills: ability to work with Microsoft Office Suite and learn proprietary work-order system

DESIRED JOB REQUIREMENTS 

• Previous Commercial Furniture installation experience
• Continuous Improvement / Lean / Six Sigma experience
•  Knowledge of major systems furniture lines