Working Title: Windows Systems Engineer

State Role Title: Information Technology Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

College/Division: Information Technology

Department: 100212 - IT - Infrastructure Services

Pay Rate: Maximum Starting

Beginning Review Date: 5/18/2024

Specify Range or Amount: $73,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

About JMU:

Mission
We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.

Vision
To be the national model for the engaged university: engaged with ideas and the world.

Who We Are
Located in the heart of Virginia's beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master's and doctoral levels. The university is committed to expanding diversity, fostering equity and inclusion, and supporting superlative teaching and scholarship. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

General Information:

James Madison University Information Technology is currently hiring for a Windows Systems Engineer. As a member of a team of Systems Engineers, the Windows Systems Engineer is primarily responsible for the enterprise backup solution(s) and file storage services, with additional responsibilities including routine and advanced system administration of Windows software and systems. This position includes being part of an on-call rotation. A hybrid work arrangement is possible, with some responsibilities requiring on-site presence.

Duties and Responsibilities:

The primary responsibilities are enterprise backup solutions and file storage services. This includes administering, troubleshooting, upgrading, patching, and resolving tickets as applicable for these systems as well as Microsoft Windows physical/virtual servers and applications managed by the windows team. This includes but is not limited to: Active Directory, M365, Dell hardware, VMware, Pure Storage, and Commvault.Create and maintain thorough documentation of administrative processes and systems. Maintain legacy systems as well as research and propose new solutions to improve existing processes or systems, both on-prem and in the cloud. Adapt well to change in both technology and delivery of services.

Qualifications:

* Knowledge of enterprise storage & backup to include software and hardware solutions.
* Knowledge of installation, troubleshooting, and supporting Windows, Active Directory, M365, SAN and VMware in an enterprise environment.
* Knowledge of installing and supporting computer hardware and peripheral devices to include: servers, datacenter networking, storage & backup systems - including contingency management and disaster recovery.
* Knowledge of scripting and programming languages for system administration.
* Demonstrated experience with Microsoft Windows Server, Active Directory, Networking, Storage,Enterprise Backup Solutions software and hardware troubleshooting.
* Ability to communicate technical complexity clearly & understandably through written documentation, verbal explanations, and formal presentations.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

Additional Posting Information:

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.